Shipping & Returns

We currently ship to all 50 states. 

Order Processing: Orders are processed within 4-6 business days. Once your order ships, you’ll receive an email with a tracking number.

Need Additional Assistance? For any inquiries regarding your order, please give us a call or email us at info@kareehays.com. We’re here to assist you!

All overnight shipping orders must be placed before 12:00 PM ET, Monday through Thursday, to be shipped the same day.

We do not offer overnight or Saturday delivery on Fridays.

Orders placed for overnight shipping on Fridays will ship the following Monday for Tuesday delivery.

All 2nd Day shipping orders must be placed before 12:00 PM ET, Monday through Thursday, to be shipped the same day.

Orders placed after 12:00 PM ET or on Fridays will ship the following Monday.

Please note: 2nd Day shipping refers to business days only and does not include weekends.

Yes, we offer free shipping for domestic orders over $200. Check your cart total to see the current deal on free shipping.

Orders are processed within 4-6 business days. Orders placed after 12 p.m. CST will be processed the following business day. Once your order ships, you’ll receive an email with a tracking number.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Unfortunately, we do not offer expedited shipping.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

Please pick up your order within 10 days of receiving your notification. After this period, we cannot guarantee product availability. Custom-compounded products that have not been picked up are non-refundable after 15 days from the order date.

We gladly accept returns of unused items in their original packaging within 30 days of receipt. Please note that returns not adhering to our policy* will be declined and sent back to you. *Items that cannot be returned include those in non-resealable condition, such as:

• Unsealed
• Used (except for damaged or faulty items)
• Relabeled
• Refilled
• Pierced
• Items that are partially missing or part of threshold-based GWPs/Exclusive Sets 

Refunds to credit cards may take up to 10 business days to process, depending on your bank’s policies. Unfortunately, we cannot expedite this timeline. PayPal refunds, however, are processed immediately. If you have any questions or concerns about your purchase or the service received, please reach out to us at info@kareehays.com. We’re here to help and will do our best to assist you.

Please refer to our return policy on eligible returns and how to proceed!

Yes, we offer full and partial refunds.

Please inquire for more information about ourrefund policy.

We gladly accept returns of unused items in their original packaging within 30 days of receipt. Please note that returns not adhering to our policy* will be declined and sent back to you.

We kindly ask that you please notify us at least 24 hours ahead of your appointment to cancel or reschedule. For Monday appointments, please cancel or reschedule by Friday of the week prior.

If you arrive more than 15 minutes late for an appointment, we will do our best to see you, but you may be asked to reschedule.

For no-shows and late cancellations, we’ll charge $100 to your card on file.

We do not accept insurance or CareCredit but will take payment from eligible FSA/HSA accounts or Cherry.